Customer Services 0203 323 0323

FAQ

We hope that all the information you need to use the Call2Call service can be found either on the individual country pages, detailed on the How It Works Page or listed in our FAQ below.

If you cannot find an answer to your question, or you require further information about the Call2Call service, or would like to give us any feedback, please do not hesitate to contact us on the customer service number shown at the top of this page. Alternatively you can go to the Contact Us page and send an e-mail to our customer services team.

 

FAQs about our 08 and 09 instant dial access numbers

 

    • 1
    • Who can use the service?

      Anyone calling from inside the UK can use the Call2Call service from any landline or mobile phone that allows access to numbers beginning with 08 and 09. Please note that our access numbers are generally not available from overseas. Please remember to ensure that you have the bill payer’s permission before using the service. 

 
    • 2
    • Do I need to register or make any prepayment?

      No, all you need to do is dial the Call2Call access number; there are no accounts to set up or prepayments to be made.

 
    • 3
    • How am I billed for the international calls I make?

      Your phone company will bill you for the cost of calling our access numbers and you will pay this in your usual way. You will be charged at the advertised pence per minute rate plus you phone company's access charge. We recommend that you check with your phone company before using the service to find out what this access charge may be.

 
    • 4
    • Do you apply any additional charges?

      We do not apply any additional charges.

 
    • 5
    • Is VAT included in the price?

      Yes, when you receive your bill from phone company it will show the net value of the call with VAT added at the end of the bill.

 
    • 6
    • When do I start being billed?

      Billing, via your provider, will start from the moment you connect to the service.

 
    • 7
    • What is the cost of calling your numbers?

      0844 640 0707   1p/min   0871 990 0707   13p/min

      0844 605 0707   2p/min   0911 552 0707   15p/min

      0844 303 0707   3p/min   0913 015 0707   15p/min

      0844 799 0707   3p/min   0911 225 0707   20p/min

      0844 323 0707   4p/min   0911 148 0707   25p/min

      0844 430 0707   4p/min   0911 235 0707   30p/min

      0844 889 0707   5p/min   0911 157 0707   35p/min

      0844 909 0707   6p/min   0911 245 0707   40p/min

      0844 555 0707   7p/min   0911 257 0707   45p/min

      0871 606 0707   8p/min   0911 167 0707   50p/min

      0871 771 0707   9p/min   0913 018 0707   55p/min

      0871 881 0707   10p/min   0911 176 0707   60p/min

      0871 331 0707   11p/min   0911 180 0707   75p/min

      0871 686 0707   12p/min   

      Calls are charged at the indicated rate plus your phone company's access charge.

 
 
 

If you have any further questions please do not hesitate to get in touch, either on the telephone number listed at the top of this page, or via email using the form on the Contact Us page.

 

 

 

 

FAQs about our Calling Cards

 

    • 1
    • Do I need to pre-register to use this service?

      No. All you need to do is dial 0905 529 0707. You will then hear a message from us confirming that your phone has been charged £5, and you will have the PIN for your £5 call credit read out to you. If you call from a mobile phone, you will also receive text message with your PIN number on it. Please note that the PIN number will allow you to use your £5 credit from any phone.

 
    • 2
    • How do I dial an international number?

      First dial the access number 0161 664 0707 and listen to the instructions. Enter your PIN and then dial your destination number when prompted, remembering to include the full country code. DO NOT PRESS THE SEND BUTTON ON YOUR MOBILE PHONE OR YOU WILL BE CHARGED BY YOUR SERVICE PROVIDER AT THEIR FULL INTERNATIONAL RATE.

 
    • 3
    • What will it cost me to call the access number?

      Calling the access number will cost you your standard network operator's rate for dialling a UK landline. Those of you with monthly bundled minutes on your talk plan can use these to pay for calls to the access number for no extra charge. We also provide this access number, 0800 883 0707, which is free to call from a mobile phone. Calls using the freephone number are subject to a 2p per minute levy when dialled from a mobile or a 1p per minute levy when dialled from a landline.

 
    • 4
    • Are there any other charges?

      Calls using the 0905 access number have no connection charges. There are no daily charges or any other charges when using this service. The advertised rate remains the same, no matter what the time of day may be or which service provider you are using. Please remember that all unused credit expires 60 days from the date of first use. Please note also that rates are subject to change without notice, so please check our website regularly or subscribe to our newsletter to keep up to date with the latest prices. Any calls to premium rate services may be charged at a much higher rate than those advertised, please check with our customer services before making a call if you are unsure whether your number is a premium rate service.

 
    • 5
    • What countries can I call using this service? Can I make calls to mobile phones?

      You can use this service to make cheap international calls to landlines and mobiles in any country around the world.

 
    • 6
    • Can I use my calling credit from a landline or another mobile phone?

      Yes,  you can use this service to call from any landline or any mobile phone.

 
    • 7
    • Is there a maximum amount of credit I can have at any one time?

      To prevent possible fraud and keep our costs down you are only allowed to purchase a maximum of 6 calling cards from any phone in any 24 hour period. 

 
 
 
Once again, if you have any further questions please do not hesitate to get in touch, either on the telephone number listed at the top of this page, or via email using the form on the Contact Us page.

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