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Terms and Conditions

DIRECT DIAL 08 AND 09 ACCESS NUMBERS

Any calls using our numbers will be billed by your telephone service provider to the account holder for that line. Please obtain permission from that account holder before using the Call2Call service. Calls are charged from the time you are connected to the Call2call service, even if the call is engaged or unanswered. Replace the handset if you hear an engaged tone or calls remain unanswered. Calls are charged at the quoted rate plus your phone company's access charge, details of which should be found on your phone company's website. Please check with our customer services team prior to making a call to any premium rate numbers as rates to these numbers will be higher than those displayed on a country page. We reserve the right to terminate any call if we consider it is being made unlawfully or fraudulently. The service is subject to availability. E&OE.

0905 CALLING CARD

Any calls to the 0905 drop charge number are charged at £5 plus your phone company's access charge, and will be billed to the account holder for that line. Always make sure you have the bill payer's permission before you use this service. We will credit you with calling credit (as per above) and issue a pin to that value with a UK geographic landline telephone number or a freephone number to access the service. Please note that pin numbers will expire 60 days from date of first use. Calls to the UK Geographical Landline number will be charged as per your phone company's price plan to a UK Geographical landline, or may be part of your inclusive minutes allowance. Please check with your service provider to confirm this. Calls to the freephone number are free of charge from any UK phone, however a levy will be applied to all international calls made using the freephone number. This is 2p per minute where the originating call is from a mobile and 1p per minute where the originating call is a landline. Calls are charged by the minute and all quoted prices are inclusive of VAT, and apply 24 hours a day, 7 days a week when using the 01 access number. Rates are effective from 01.08.2016 and may be subject to change without notice. Please check with our customer services team prior to making a call to any premium rate numbers as rates to these numbers will be higher than those displayed on a country page. A maximum purchase of £30 per day per phone number applies. We reserve the right to terminate any call if we consider it is being made unlawfully or fraudulently and also to suspend any pins that we feel have been potentially purchased fraudulently. In this case any outstanding calling credit will be cancelled and will not be refunded. The service is subject to availability. E&OE.

SMS CALLING CARD

Any texts to the SMS code (87887) are charged at your phone company's standard SMS rate and will be billed by them to the account holder for that line. The return message you receive will cost £5 (inclusive of 20% VAT) billed to the account holder for that line. THIS SERVICE DOES NOT CURRENTLY WORK ON THE VIRGIN OR VODAFONE NETWORK. Always make sure you have the bill payer's permission before you use this service. We will credit you with calling credit (as per above) and issue a pin to that value with a UK geographic landline telephone number to access the service. Please note that pin numbers will expire 60 days from date of first use. Calls to the UK Geographical Landline number will be charged as per your mobile network price plan to a UK Geographical landline, or may be part of your monthly inclusive minutes allowance. Please check with your service provider to confirm this. Calls are charged by the minute and subject to a 5p connection charge on all calls (all quoted prices are inclusive of VAT, and apply 24 hours a day, 7 days a week when using the 01 access number). Rates are effective from 01.08.2016 and may be subject to change without notice. Please check with our customer services team prior to making a call to any premium rate numbers as rates to these numbers will be higher than those displayed on a country page. A maximum purchase of £30 per day per SIM card (mobile telephone number) applies. We reserve the right to terminate any call if we consider it is being made unlawfully or fraudulently and also to suspend any pins that we feel have been potentially purchased fraudulently. In this case any outstanding calling credit will be cancelled and will not be refunded. The service is subject to availability. E&OE.

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